Comunque è sicuramente il più rapido a spedire e il più disponibile tra tutti i venditori online finora trovati...se ampliasse ancora un pochino il suo catalogo e iniziasse nuovamente a vendere i modelli anche a noi delinquenti italiani:fiu:...sarebbe perfetto.

[QUOTE=antonov;844831]Ciao,
di solito accade quando la tua banca pretende un codice di verifica per i pagamenti online....ad esempio con Bancaintesa devi farti attivare la possibilità di pagare con carta di credito su internet e ti viene fornita una password da usare oltre alle 16 cifre della carta di credito.

no la mia e la carta della posta gia ho comprato all estero altre cose quindi e funzionante per i pagamenti esteri..cmq ho risolto e mi sono fatto prestare una visa da un mio amico..58 euro comprese spedizioni...2 motori 2 regolatori connettori deans 4 prolunghe per servi 4 cavi ad y credo ci possa stare..ora aspetto per commentare il resto..il prezzo sembra buono..attendo l'arrivo della merce e la prova e poi darò un giudizio finale..
grazie per chi mi ha dato delucidazioni

Ciao, ho comprato anche io da Giantcod, molti articoli non erano in stock e mi ha contattato dicendo che spedirà in settimana nuova, è davvero molto disponibile. Mi ha detto che sta sistemando il negozio on-line in modo da non permetter di far partire ordini se anche 1 solo articolo non è in stock, questo infatto gli sta provocando non pochi grattacapi specialmente con gli italiani che (giustamente) lo tartassano per avere i loro oggetti. Mi ha scritto che le poste gli hanno perso alcuni pacchi (ma và?) Mi prendo la libertà di quotare l'ultima mail da lui scritta perchè ci sono alcune idee interessanti anche per noi e magari qualcuno di voi può chiarirli alcuni dubbi sul sistema postale italiano, non tutti però altrimenti smette di spedire!

Hi Andrea -
I'm going to try and improve my service for the Italians.
The problems I have are
1 - The post the Italian post is terrible and loses things
2- The customs - but this seems to be ok for me from the UK.
3 - The communication. This is a problem.
I might try to set up a despatch centre in Italy next month. However,
because the customs are so bad I will hvae to ship HK - UK - Italy so
will push up the cost a bit..
Also the post inside Italy seems to be more expensive than the post from
UK -Italy.
Why is this?
Communication - With the English if there is a problem I call them.
Easy. With the Italians this is a serious problem. I think I might ask
for everyones mobile number. If there is a problem I could SMS them. I
know they will not call me but may put a chat box on the site for
Italians only. They could then communicate by the chat box.
What do you think?
Is there a better way?
Regards,
Rob.

Confermo che è disponibilissimo. L'ordinamento dei prodotti glie l'ho suggerito io ed appena ha avuto occasione l'ha fatto...
Per il resto, secondo me non vale la pena che apra un centro qua, proprio perché la spedizione costa di più. Piuttosto che si procuri un italian-speaking clerk anche lui a part time che badi agli italiani...

E, ragazzi, per imbranato che io sia come pilota, la prima segnalazione di GiantCod qua sul forum è mia, per cui ad ogni acquisto lasciate pagata una birra per me :D.

il mio ordine lo trovo ancora su dispatched..e gli articoli ci sono tutti quanti..di sicuro spedirà la prossima settimana almeno penso perche non ho nemmeno ricevuto il codice della raccomandata..
al max gli mando un email per sapere a che punto è la spedizione..
saluti marco

anche il mio è su dispatched ma non è partito, alle mail risponde la sera dopo cena, deve essere proprio sommerso di lavoro

"dispatched" è spedito.

allora dovrebbe arrivarmi il codice perche ho fatto l'airmail insure registred..però non lo ho..glielo devo chiedere direttamente a lui o lo ritrovo direttamente sul sito?
grazie molto gentili

io non ho fatto in tempo a chiederglielo che già mi era arrivato il pacco.....

Ma che moneta è? Tipo 12,50 a quanti euro corrispondono?
Quindi niente dogana?

Almeno questo risponde, molti negozianti Italiani spesso non rispondono alle mail o trovano poi la scusa che ti hanno risposto e non l'hai ricevuta tu.
Fino ad ora in Italia mi sono trovato bene da un certo Robè e da una nota catena Italiana di modellismo e qualche altro che si conta sulle dita...e continuo a trovarmi bene ....
Gli altri alla fine si sono dimostrati poco professionali, chi non ti risponde o ti risponde dopo settimane, chi ti manda cose per un' altra e via dicendo...un buon negoziante non è tale dal prezzo dei proprio prodotti ma da come si pone con il cliente, poi quando uno riesce ad intuire strani comportamenti è normale che compra all'estero dove trova professionalità e ottimi prezzi.

come che moneta è? è inglese, è sterlina..

sterlina..vai su un sito di cambio e te lo effettua
il tuo conto sono effettivamente al cambio di ora circa 16 euro..

io uso questo
Cambio valuta, convertitore valute, cambio euro dollaro
esatto niente dogana sta in inghilterra

Allora mi ha risposto di nuovo, avevo espresso alcune considerazioni per migliorare il suo servizio. Allora, intanto includerà il tracking number nell' email di spedizione avvenuta così nessuno sarà costretto a chiederglielo perdendo tempo, poi a tutti coloro che hanno acquistato arriverà la richiesta di fornire un numero di cellulare in modo da poter comunicare con un semplice SMS per esempio l'avvenuta spedizione o la soluzione di un problema. Per i nuovi iscritti il numero potrà essere fornito sul form. Attiverà sul suo forum una chat box esclusivamente per gli italiani, inoltre ha detto che si interesserà anche alle TX da 2.4 ghz.
Non male davvero!

OK!!! Grazie

E' ottimo! :wink:

Hi everyone –
Some of you I recognize, some I don’t. I was told about this forum by a Babicka who posts on here. I have been speaking with him to try to find the best way to deal with the Italian customers.
First - It was brought to my attention this week that standard post wasn’t showing as an option for European Countries outside the UK. As a result, the cheapest method available was First Class Insured, and this was very expensive. I'm not sure how long it has been like this, but I didn’t see it before. This has been fixed, and shipping costs for standard post to European countries is now ok. So those of you who want to order something small (escs, connectors, small motors etc.) can do so with a small postage charge. So for packages upto 100grams to Italy it will be about £1.50 and 200g will be about £2.20.
The second big change in the site is that you can no longer order anything that is out of stock.
This has made big problems especially for Italians, so now I’ve stopped it. Now you can only order in stock items which means EVERY order will be sent in 24 hours. If there is a mistake I will either refund you immediately or contact you immediately.
So now for communication. Babicka has said that the problem for Italians is that they find the communication difficult with sellers.
With the English buyers it is easy. I just call them and resolve it. For Italians it is very much more difficult. If there is a problem it takes so long to sort it out. Have to email then wait. Then email back. Then another.
So we need a way to improve communication. My idea was to store everyone’s mobile number and if there is a problem send an SMS.
You can then either:
Call me on the phone if you speak english, SMS back, email me or I will install a chat box on the site for Italians only.
Please let me know what you think.

The other problem is the post. The customs seem to be OK as we are in the EU but in Italy some post goes missing.
I was thinking to make a despatch centre in Italy and send out from there but have been told that Italian post is more expensive and same speed as the English post.
It is better for me if the post is recorded but this will increase the price for you. But if it does not arrive I can send again easily and we can track it. Again, tell me what you think.
As for stock we have lots coming, so don’t worry about that! 3 more weeks I think.
Please tell me your ideas about how to do this and other problem that you have with Giantcod!
Rob.

I told you this is perfect!

What a nice surprise to read you here!!!
A question first of all...I and other people are waiting for some articles that were out of stock when we order...what will be of those?

Communications...sms is a great idea,at the moment i can't think to something better...
Once you will sms someone,than it will decide how to comunicate with you...perfect!It is intrest of us to choose the better method for us,dont' think so?


About italian question instead i would like to have a solution easly...main problem is ITALIAN POST.If you will operate from italy,in my humble opinion you will have problem again...as the same as from UK...

But let's wait some other opinion,ther are some people very very helpfull on this forum...will be here in a bit!Wait and see! ^_^

Ask21 facci capire pure a noi giusto per la cronaca:D

Hi and welcome on this board! :)
I haven't lost any unregistered airmail from UK yet, but I think that it's a good thing to put a limit value to the unregistered airmail, and when the buyer goes over the price limit he must choose the registered shipment.
Obviously, if you haven't done this before. I don't know how your site works.
Thank you! :)

Ok,an other good idea...
Can you,rob,explain us why for you is better to have a registered sipment?
I'm going to translate just to make all clear to all! :)

Allora:Prima ho detto a Rob che il problema in italia sono le poste in quanto poste italiane e quindi operando dall'italia i problemi sarebbero gli stessi,se li perdono i pacchi!!!Se il problema fosse stata la dogana allora sarebbe stato diverso...

Per il fatto dell'SMS sono d'accordo...lui ce ne manda uno e poi noi scegliamo se chiamarlo,mandargli una mail o un sms ancora...sta a noi scegliere il metodo che facilita di più entrambi...è nel nostro interesse!Ovvio che se parlo inglese lo chiamo,se lo parlo così così allora magari preferisco una mail o un messaggino...questo è quanto...


mculabs dice che lui non ha mai perso nessuna spedizione,però sarebbe una buona idea "obbligare" gli acquirenti ad usare spedizioni registrate al di sopra di un certo prezzo.Secondo me giusto...

Si, molti siti esteri e non usano già questo sistema. :)

[QUOTE=ask21;850183]Ok,QUOTE]

Grazie:wink:

Hi Rob, i've got a little suggestion, if it's not a big problem to you it would be great if you start to send the models directly from UK, avoiding the italian customs wich just doesn't work at all, that's the only reason why we don't buy models outside the EU but i think that a lot of people like me would be really happy to buy those cheap models that you show in your site:wink:
Off course there will be a little charge in the price, but probally it will remain almost a half of what we can find in italy:wink:

Ragazzi, se ho sbagliato correggetemi please

Proviamo a scrivere in entrambe le lingue?Infondo siamo in italia,non tutti sono obbligati a parlare inglese... :)

Haha - so many...
I told you this is perfect!

What a nice surprise to read you here!!!
A question first of all...I and other people are waiting for some articles that were out of stock when we order...what will be of those?


Right - this one first. As you, on the site you used to be able to order items when they were out of stock. I've stopped this now. One reason is that people would get confused and not realize it was out of stock and then email asking where it was. Also it's very hard to put an accurate Estimated time of arrival on it. With my english customers I can always call them and explain the situation. Resolve it in 5 minutes. With the Italians I can't. So it has to be email. Sometimes the address is wrong, sometimes goes into junk folder, sometimes peole don't check the mail... Many different problems. Then it has to come back to me and back again. And so on. What to do? Give a refund? Hold it? It also takes up space in the warehouse holding the stock for people. The result is I have more work, customers get upset and costs rise. If you look at UH this is a big problem for them. Again with the english customers I can call them. Italians no. Solution = only order in stock goods if we do this anything you order will get sent the next day So I've stopped ordering out of stock goods, but there are still some customers waiting, I know. Corona is coming at the end of the week. Emax in 2 weeks. If you want a refund please contact me and I will do it immediately. Once this is cleared it won't happen again. Might be a difficult few weeks but after that should be alot easier. I can keep costs down and service high.

Communications...sms is a great idea,at the moment i can't think to something better...
Once you will sms someone,than it will decide how to comunicate with you...perfect!It is intrest of us to choose the better method for us,dont' think so?

Yes please think about this and let me know the best way for you.


About italian question instead i would like to have a solution easly...main problem is ITALIAN POST.If you will operate from italy,in my humble opinion you will have problem again...as the same as from UK...

But let's wait some other opinion,ther are some people very very helpfull on this forum...will be here in a bit!Wait and see!

OK.. wait and see...


Hi and welcome on this board!

I can't believe there are 24 pages here!!!


I haven't lost any unregistered airmail from UK yet, but I think that it's a good thing to put a limit value to the unregistered airmail, and when the buyer goes over the price limit he must choose the registered shipment.
Obviously, if you haven't done this before. I don't know how your site works.
Thank you!

Yes - I think there should be a limit. There is on UK orders but I haven't done it on the Italian orders yet as I wanted to keep the cost down. I don't want to put it on all orders though as people ordering 1 or 2 items will get penalized and it won't be worth it. It is very cheap for light items from the UK £1.50 for 100g so it would be nice if I could keep this for you. Very easy for me to set the limit. I think 20 or 30 GBP.
What do you think?

Ok,an other good idea...
Can you,rob,explain us why for you is better to have a registered sipment?
I'm going to translate just to make all clear to all!

Because some people receive goods and say they haven't! So it is insurance for me. And of course you pay for the post. I would rather not have to do this, but unfortunately some people will try to get free goods.


Hi Rob, i've got a little suggestion, if it's not a big problem to you it would be great if you start to send the models directly from UK, avoiding the italian customs wich just doesn't work at all, that's the only reason why we don't buy models outside the EU but i think that a lot of people like me would be really happy to buy those cheap models that you show in your site
Off course there will be a little charge in the price, but probally it will remain almost a half of what we can find in italy

I will look at this but the reason I can do them cheap to the UK is that when they come in the UK as single units they don't get charged tax. I only have to pay one set of post (from HK to customer, not HK-Me-Customer) so I can keep the cost down. I will see if it is possible to bring them into the UK direct but I'm not surea s they will come in bulk and get charged tax and two delivery costs.

I will check abit later on for your comments. Give me your ideas and we'll work out the best way to do this.

Thanks eveyone.
Rob.

Hi Rob,
I'm vdm on your forum, glad to see you here.
I agree with your choice. You already have on stock notification, so the customer may check by himself when things arrive.
In my opinion however the best way would be to let people put out of stock items in the cart, but not letting them check out. This is what I've done until now: I never ordered out-of-stock items, but I used the cart as a reminder for me to understand whether my items arrived or not. When no red asterisks are present, then I can order (this, together with a cumulative on stock notification through email, would be even better). However, you know better than me how difficult customers are, so it's up to you... if this is too much confounding, no problem for me.

(sintesi italiana: preferirei poter aggiungere articoli fuori stock al carrello, ma senza la possibilità di concludere l'acquisto, in modo che uno tenga sotto controllo assieme le cose che gli interessano).

Hi Vdm -
This is a good idea. I will see what I can do. Someone else has asked for a 'wishlist' which is very similar.
I will also fix the 'email me when stock arrives' button so as soon as something that you want is in it will automatically tell you.
Will let on you know later today.

Hi Rob!

Nice to see you writing here.

1) I have an idea about communication: why don't you register a skype address and be available at a certain time\day?
The client has an implemented chat (for those who prefer written communication) and free audio calls (for those who want direct communication). Maybe you already have got an account...

2) ARF models: Italian custom is definitely unreliable. Direct shipping from UK would be great. How much would be the overprice for two passages shipping (HK - UK - IT)? Take into account that many ARFs have ridiculously high prices here in Italy.

3) Glow and Gas Engine? I myself fly electric, but the market of Chinese engines is growing fast, I think that you should consider brands like DL.

4) Still waiting for those Corona RX :D

Michele

Hi Michele -
So many people on here I know. I feel like I'm at home!

1) I have an idea about communication: why don't you register a skype address and be available at a certain time\day?
The client has an implemented chat (for those who prefer written communication) and free audio calls (for those who want direct communication). Maybe you already have got an account...

Easy for me to do. But do Italians use skype? I use it all the time.

2) ARF models: Italian custom is definitely unreliable. Direct shipping from UK would be great. How much would be the overprice for two passages shipping (HK - UK - IT)? Take into account that many ARFs have ridiculously high prices here in Italy.

I'm not sure. Will have to check it. Maybe have to ship boat to UK and then express from there. I will ask.

3) Glow and Gas Engine? I myself fly electric, but the market of Chinese engines is growing fast, I think that you should consider brands like DL.

Problem is I know nothing about glow only electric. Never flown glow. I can look, but giantcod is about electric flight really. Glow looks very expensive too.

4) Still waiting for those Corona RX :D

Hmm yes - actually I got 50 in a few weeks ago but as they were on -80 I didn't adjust the levels as I knew people would complain.
So the new ones are coming Thursday / Friday. Also have some RD in there, which I know you like...

Skype is definitely an option but I don't know how many of you have it or use it...?