In molti siti online, comunque le spese di trasporto anche per eventuali sostituzioni in garanzia sono a carico dell'acquirente.
In alcuni casi invece sono a totale carico del venditore.
Sempre laddove specificato, spesso e volentieri la merce viaggia a rischio e pericolo dell'acquirente. In sostanza il vettore non e' una estensione del braccio del venditore, ma del compratore.
Ora entriamo nel dettaglio, le condizioni di vendita di HobbyKing sono ben chiare.
Nel caso specifico di merce danneggiata o non corrispondente si suggerisce di seguire la procedura dopo aver conttato il centro di supporto.
Attenzione perche' se la procedura non sara' seguita alla lettera si otterra' la decadenza della richiesta di rimborso.
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Wrong item received or parcel missing items.
Our warehouse utilizes barcode id, product scanning, RFID security, final item counting and parcel weight recording to ensure each order is full and correct.
We take our shipping and dispatch accuracy very seriously.
If you have received a parcel that is incorrect or incomplete, you must do the following within 48hrs of receiving the parcel;
1) DO NOT throw any of the packaging or product materials away. Keep the entire package 100% as you recieved it.
2) Weigh your parcel and it's contents. You can use a kitchen scale for this. It must be accurate to 5g.
3) Photograph the parcel and it's contents. The photo must show products, parcel and packing materials clearly.
Contact Support Centre with the following information;
Order ID:
Parcel Weight:
Problem with order:
Attach photos of the parcel and contents, as stipulated above.
Failure to follow the procedures above will result in a rejection of the claim.
Never accept a parcel that is crushed, damaged or has been left open, possibly allowing contents to fall out.
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Per quello che riguarda i pacchi persi, essi non lo considerano perso prima di 45 giorni, per l'Italia e altri paesi sottosviluppati tali periodo saranno piu' lunghi
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Lost parcels.
We do not consider a parcel lost until after we have filed a missing parcel report with the Hong Kong Postmaster. We can do this after 45 days.
countries such as Italy, France, Spain, Brazil and South Africa usually have extended wait times due to customs. However this is not common.
Once we have filed a missing parcel report and we have a response (no later than 60 days) from your countries postal authority, we can then replace your parcel. We will confirm with you on your address during this process.
We do not refund or replace parcels that did not arrive because they were not picked up in time or sent back to us and lost in transit or have the incorrect address.