| rma
ciao ragazzi..
qualche settimana fa ho acquistato su e-bay da "all e rc" un mamba micro pro 6800kv andava benissimo lo facevo andare a 2s e non scaldava eccessivamente ma ora non va più... si è bruciato l'esc
ho contattato il venditore per la restituzione, per fortuna è disposto a cambiarmelo... ecco quello che mi ha scritto
-------
Today's Date: 21-Apr-2010
Dear Manuel Battistelli,
Your request for return authorization was processed and approved on 21-Apr-2010. The package must be postmarked by the "Date Expected" below. Upon our receipt of your product you should allow up to one week for your credit/exchange to be processed.
Please note that we can only credit the account to which the purchase was originally made.
Return Authorization Details: RMA #82200-1647 Issued: 21-Apr-2010
Qty: 1 SKU: CC-MPRO-2068 Item: CASTLE CREATIONS MICRO PRO 1/18 EXTREME 2068 MOTOR/ESC
Reason for Return: Defective Part
If there are three asterisks next to your reason for return then there will be a restocking fee of 15%.
Please carefully package the products listed above and address your package as follows:
ALL e RC
PO Box 50551
Mesa, AZ 85208
Phone: 480-456-4300
In the bottom left-hand corner of the label or package, you must write the following:
"RMA #: .
Also, you must also include a completed RMA form which can be downloaded off the websites warranty page at the bottom.
The RMA form online can be opened using adobe acrobat and is a fillable form that you can type your responses into the form on the screen and then print it.
We strongly recommend that you use some type of trackable mailing service as we cannot be responsible for lost packages. (USPS Priority Mail with Delivery Confirmation is acceptable).
Please feel free to contact us with any questions by replying to this email.
Sincerely,
Bob McDougall
Customer Service
ALL e RC, L.L.C.
-----
ho tolto il codice rma per sicurezza..
ma sto benedetto foglio da compilare dell' RMA dove lo prendo che non ho capito???
avete avuto esperienze simili?
poi le spese di spedizione chi le paga che di questo non mi ha informato?
Spero che mi aiutate
|